Contact
Do you have any questions or remarks? Feel free to contact us! Our customer service will help you with any enquiry.
You can contact us through e-mail and the contactform on this page!
We strive to reply to every email within 24 hours.
Shipping & returns
How long will it take to get my order?
Netherlands
Orders from the Netherlands will be send out the same day if you order before 21.00. Under normal circumstances you will receive your order the next day.
Europe orders
International orders within the EU will be delivered within 2-3 business days.
International orders
International orders outside the EU will be delivered within 5-7 business days.
What service does Croyez ship with?
All of our orders are being shipped with DHL.
Do you ship worldwide?
At the moment we ship to the following countries:
- Austria
- Belgium
- France
- Germany
- Luxembourg
- Netherlands
- United Kingdom
- United States
We are working on enabling worldwide shipping.
Do I have to pay customs or import duties?
If you place an order from outside the EU or the United States, customs charges may apply. Stay below €150 to avoid customs costs on UK orders. For orders placed from countries inside the EU, there are no customs charges.
How do I return my order?
How does a return shipment work?
Are you not completely satisfied with your order? Then you can return your order at your own expense in the original packaging within 14 days, provided it meets our return conditions.
Please submit your return via our new retourportal: https://croyez.returnista.com/
Keep the sticker that says “receipt for customer” well. This is your proof of shipment. (A return shipment costs €5.50)
Where is my nearest DHL point?
https://www.dhlparcel.nl/nl/consument/dhl-servicepoints
Have you lost the return form?
Mail to info@croyezhomme.com with the subject 'return form lost + order number' and we will ensure that it is sent to you again.
How long does it take to process my return?
Processing your return can take up to 14 days after receipt. As soon as your return has been processed, you will receive an automatic email with a confirmation from our customer service. If you have not received a confirmation after 14 days, we advise you to contact our customer service by email. If you return everything from your order and do not use our exchange service, you will be charged €5.50 in return costs.
Did you pay with iDeal? Then the refund will be credited to your account under the name Mollie Payments.
Can I return sale items?
Items from our sale category can only be refunded in the form of store credit. This means that the refunded amount can be used to purchase other items from our online shop.
orders
What are the benefits of creating a account?
- News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more.
- Save various billing and shipping addresses to speed up the ordering process.
- Save store credit card information to speed up checkout.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation through email. This will also include tracking information.
What payment methods can I use?
We offer all mayor payment providers in the world (IDEAL, VISA, PAYPAL, Apple Pay, e.t.c.), we also offer Klarna afterpay.
When will I receive a conformation email for my order?
Once you have placed an order you will shortly receive a confirmation email, if not, please check your junk/spam folder. If you have not received your order confirmation email, please contact us.
My payment has failed. What should I do?
Did you get the notification ‘Payment failed’ after you went through the payment procedure?
Please note Klarna is only available in Sweden, Norway, Finland, Denmark, Germany, Austria, the Netherlands, Belgium, Switzerland, France, Italy, Poland, Spain, Portugal, Great Britain, Greece, Czech Republic, the USA and Australia.
There are a few solutions to any other payment problems: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.
If you have used a credit card that wasn't linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.
If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.
Can I cancel/modify my order?
If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be changed.
What do I do when there is an item missing from my order?
If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
- Order Number
- Missing Item(s)
Our support team will investigate the matter and will resolve the issue for you as quickly as possible.
products
What size do I need?
All of our items have a certain fit which is described in the description of the product. We are working on providing size tables on every productgroup in our assortment.
The item I want is no longer available. Will it be back in stock?
We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked.
Please note some of our items are limited and therefore won't be restocked.
Can't wait? Contact us, so we can let you know if the item will be restocked.
The item I received is damaged. What should I do?
We’re sorry that the item that you purchased is damaged. You can contact us and we'll provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first.